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Frequently Asked Questions to Claus Connection
Q: How should I dress for The Claus Connection Experience?
A: We recommend dressing in casual, comfortable clothing suitable for outdoor and indoor activities. You can also wear holiday accessories like festive hats or scarves to add a touch of seasonal cheer to your visit.
Q: How much is the entrance fee to The Claus Connection Experience?
A: You can visit Mr. and Mrs. Claus’s home in Elk Run Heights, IA, for only $14 per child (ages 12 and under) and $6 per individual over the age of 13. If you’re interested in bringing the Claus Connection magic to your home or events, please get in touch with us for an estimate.
Q: What are your rules for tipping?
A: Tipping is greatly appreciated but not required. If you feel that your visit was especially magical and wish to show your gratitude, feel free to leave a tip.
Q: How can I leave feedback?
A: We value your opinions and appreciate all feedback, whether it’s to commend us on creating an awesome, magical experience or to provide gentle and kind suggestions for improvement. You can leave feedback in several ways:
Q: What is your policy on liability and safety?
A: At Claus Connection, the safety and well-being of our guests, Mr. and Mrs. Santa Claus, and our elf staff are our top priorities. By signing up and attending any Claus Connection event, you agree that Claus Connection is not liable for any injuries or damage sustained during your visit to our establishment or our appearance at home visits and events.
Safety precautions will be taken, so participants must follow our guidelines and instructions to make sure everyone has a safe, magical time with us. No alcohol, weapons, smoking, or vaping are allowed on our property to ensure a safe environment for all.
Additionally, violence and vulgar language will not be tolerated. Any individuals or groups exhibiting such behavior may be asked to leave the premises by our staff at any time.
Contact Information
Address
North Pole ℅ Anita Smith,
Elk Run Heights, Iowa 50707
Service Area
Waterloo-Cedar Falls, IA
Cedar Valley and surrounding areas.
Northeast Iowa
Anyone visiting the area for the holidays
Home Visits, Events, and Special occasion distances determined by Claus Connection




